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WhiteAway Group is looking for an IT Support Trainee


We are searching for a service minded and energetic new colleague with flair for IT systems and support. Do you enjoy delivering world class service to your colleagues and peers? Are you looking for development opportunities and ways to learn? Great, you have come to the right place. 

WhiteAway Group sells and ships household appliances to customers in all of Scandinavia, with an ongoing focus on great customer experiences. It all started as an idea, a fresh approach to the market and a digital mindset. This is still what makes us tick – we are change-makers at heart. From a humble start in Denmark, we have shown strong growth – and we have huge ambitions still. Ambitions, ideas, and exciting projects to fuel your personal growth as well as ours. 

As our IT Support Trainee, you will become an important part of our IT Operations & Support team. Here you will find 7 competent and helpful colleagues. Together, we are responsible for supporting our 280+ colleagues and 80+ stores across Denmark, Norway, and Sweden. Tasks vary from readying- and setting up workplace and store equipment, resetting passwords, to different exciting development projects. We receive and answer support requests via our Ticket system, via phone, or directly from and to colleagues at the office. Besides daily support tasks, you will have the opportunity to seek out related tasks that fits your interests, competences, and your learning needs. It could be purchasing of IT equipment, user education, or participation in a development project within our team – we will make sure that you get the chance to grow and learn. We are quite good at that. 

The job 

  • Daily IT support for colleagues at our Aarhus and Stockholm office + all stores across Scandinavia 
  • Installing, setting up and maintenance of Windows PC, Mac, applications such as Navision and Office365, and hardware such as payment terminals, screens, and printers 
  • Administration of users and licenses in, among other things, AD, Office365, and self-made solutions
  • Documentation of work performed including creating guides if they do not already exist 
  • Participate in our rostering system every 4-5 weeks (Mondays to Fridays until 18.30, Saturdays, and on rare occasions Sundays, from 9-15.30) 

Your profile 

  • You are currently enrolled in a relevant education – any experience with IT Support is a plus 
  • You get excited by the opportunity to help colleagues and solve their IT related problems and deliver a great customer experience. Our colleagues are our customers 
  • You are flexible and can work independently and structured 
  • You write and speak Danish and English on a professional level – language proficiency in either Norwegian or Swedish is a plus 

You will join an amazing workplace, including: 

  • A dynamic and international environment with room for you to be you 
  • Endless opportunities and professional development for you to make an impact 
  • A flat organization with a high degree of independence and short decision paths 
  • Attractive settings for the job: flexible work hours, health care, lunch scheme, gym, and an active staff association 

Process and how to apply 

We expect you to start around the 1st of August. We will screen and interview on an ongoing basis, so send your cover letter as soon as possible. Please contact Nicki Nyhøj, Operations & Support Manager Group Tech O&S, at nin@whiteaway.com if you have further questions about the role. Note, that applications are only accepted via the "Apply Now" button and are accepted in Danish and English. We are looking forward to hearing from you.

Please refer to elevportalen.dk when submitting your application.


Location

WhiteAway Group
Agerbæksvej 21
8240 Risskov 

Practical

Application deadline: As soon as possible
Accession: 1st of August 2022

Contact

Operations & Support Manager Nicki Nyhøj
nin@whiteaway.com



.

About WhiteAway Group

Growth is our game. Passionate people with ambitious drive to build a successful business. Through several online shops, franchise chains and wholesalers we sell and ship appliances. It all started as an idea in the backroom of a Danish kitchen store with a fresh approach to the market and a digital mindset. Grounded in innovation and honesty, delivering frictionless customer experience. This is still what makes us tick. Today, we are the leading supplier in Scandinavia in our field. Our customers know us as Skousen, tretti and whiteaway. Although we are constantly developing our skills, our work is never done. At WhiteAway Group you will find an open-minded and energetic tribe of 280 passionate colleagues that invites you in on the journey. Challenging status quo.


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